Frequently Asked Questions

We get these questions a lot. Here are our best answers...

I already have a physiotherapist that I’ve seen for years, why should I come see you?

If you are getting results with another physiotherapist that you trust, then by all means we recommend you continue with them. However, if you’ve been dealing with recurring injuries, or just not improving, then it might be time for a second opinion.

I do not have benefits and your prices are high, but I need treatment. What should I do?

We want to help our community in every way possible. Be assured that we take your financial situation into the equation and will tailor a program that is affordable, but still effective. We do not book appointments unnecessarily to fill our schedules.

How do I know you’ll be able to help me?

While we have not seen every injury imaginable, we can guarantee you that following a thorough assessment, we will have developed a working diagnosis and a plan to tackle your current condition. Many times, we assess how the ailment is progressing through our sessions and adjust our plans accordingly to ensure we’re creating meaningful changes.

I don’t have an injury, should I still come to physio?

Generally we see individuals who are experiencing pain, however it would be beneficial to consult a physiotherapist if you are planning to engage in a new activity or exercise program. Secondly, if you are active, it would be valuable to see a physiotherapist on a maintenance basis to ensure you can continue to perform well.

How soon after feeling pain or getting injured should I see you?

Usually, you want to seek out treatment as soon as possible. We generally recommend you try to get into your physio 2-3 days after sustaining an injury

I’m doing all these exercises you prescribed, but I don’t know if I’m improving. Is it working?

Long term changes do not happen quickly. Most times, you will see some improvement, however it often takes 4-6 weeks to improve strength and mobility significantly.

My current physiotherapist uses many modalities and I see that you don’t have these. Why not?

We only use evidence-based treatment modalities, and therefore we don’t have a TENS unit/ultrasound/etc as they have been proven to be ineffective in helping people heal. We want to ensure that you get the most out of your treatment and do not believe in leaving you alone hooked up to multiple machines.

My doctor said my MRI/X-ray indicates I have permanent, irreversible damage. Should I come see a physio?

Absolutely. We very commonly see individuals with ‘abnormal scans’, however research shows that over 85% of individuals older than 45 years old have abnormal findings on their scans. It was also shown <10% of these people had pain related to the findings on that scan. It would be beneficial to be assessed by a physiotherapist when you are concerned, as we can often provide education on how relevant these findings are to you and provide a plan to manage your situation.